Effective Date: 1 JANUARY 2025

Laman Khaira (“we,” “our,” or “us”) is committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal data of individuals who use our services.

1. Information We Collect We may collect the following types of personal information:

  • Name, age, gender, and contact details (phone number, email, address)
  • Medical history and health-related information required for care services
  • Emergency contact information
  • Payment details for billing purposes
  • Any other information necessary to provide our aged care services

2. How We Use Your Information We use your information for the following purposes:

  • To provide aged care services, including day care, weekly care, monthly care, and hospital escort services
  • To communicate with clients and their families regarding care plans and service updates
  • To process payments and manage billing
  • To comply with legal and regulatory obligations
  • To improve our services and ensure client safety and well-being

3. How We Share Your Information We do not sell or rent your personal information. However, we may share your information with:

  • Healthcare providers, hospitals, or emergency services when necessary for your care
  • Government or regulatory authorities as required by law
  • Our trusted service providers who assist in delivering our services (e.g., payment processors), subject to confidentiality agreements

4. Data Security We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, while we strive to ensure security, we cannot guarantee absolute protection of your data.

5. Retention of Information We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

6. Your Rights and Choices You have the right to:

  • Access, update, or correct your personal information
  • Withdraw consent for certain data processing activities
  • Request the deletion of your personal information, subject to legal obligations

To exercise these rights, please contact us at [Insert Contact Information].

7. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

8. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at:

Laman Khaira
3, Jalan P16e, Presint 16, 62150 Putrajaya, Wilayah Persekutuan Putrajaya
admin@lamankhaira.com.my
011-2624 5662